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Resident Portal

Resident Portal makes life easier

Submit maintenance service requests and communicate with staff regarding progress.

You’ll also receive building communications, like planned building maintenance or information regarding local community events. Book building amenities and make elevator reservations. And, of course, you can use Resident Portal to manage your monthly rent payments.

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  • Leasing
  • Land Lease Communities
  • Masking & Social Distancing
  • Resident Portal
  • Tenant Insurance
All
  • All
  • Leasing
  • Land Lease Communities
  • Masking & Social Distancing
  • Resident Portal
  • Tenant Insurance
Optional

COVID-19 Update: Rental office hours and Quebec Sunday hours

• Are Rental Offices open to the public? No, most rental offices are closed to walk-in visitors and are now by appointment only. Please contact …

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Why tenant insurance is so important?   

While we can’t always predict when a disaster will strike or what unfortunate event will occur, tenant insurance policy will give you peace-of-mind. If you …

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What else can I do to minimize stress later?  

Take an inventory of all the things you own early on (maybe while you pack or unpack), so you have an idea of what you …

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What should I look for when considering tenant insurance?

There is no standard Tenant’s insurance policy, so it’s recommended to see what’s available on the market before you buy. Typically, Tenant insurance should include two basic kinds of coverage;  Liability coverage and Contents coverage. …

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 Where can I get tenant insurance?

CAPREIT residents can take advantage of preferred group rates offered through  https://zipsure.ca/ or select an alternative provider. Zipsure.ca has the information needed for insurance purposes about our various properties …

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How much does tenant insurance cost? 

Tenant Insurance is much more affordable than you think, especially when you consider what it would cost to replace everything you own after an incident. …

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Do I need tenant insurance?

Tenant insurance is very important to have. It provides and can help you to recover in case of an unfortunate event. Tenant insurance may cover the following: – the replacement of the tenant’s contents, – …

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What is tenant insurance? 

If you rent an apartment or house, tenant’s insurance is available to help you replace your belongings after a loss due to theft, fire, water …

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Resident Portal

Resident Portal – How-To Videos

Visit our library of informative and easy-to-follow Resident Portal How-To videos – covering a range of topics from how to book an amenity to how to set-up Pre Authorized Rent Payments.

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Resident Portal

Where can I see a list of service requests submitted by me and their status?

You can see a list of all the open requests under Open Request(s) tab on the landing page, as you click View details for each …

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Resident Portal

I share my apartment with a friend, can my roommate also have access to the portal?

We can have accounts for all the co-tenants that are on the lease. Portal requires a unique email address for all the accounts.

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Resident Portal

Can I clear notices that I have already read in Portal?

Notices are taken down from the tenant portal on the Expiry Date selected for the notice.  You do not have the option to delete them …

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Resident Portal

Where can I see Building communications?

There is a tab called Notices on your profile page, click the button and you will see a list of all the active notices for …

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Resident Portal

I can’t login to the portal, what can I do?

If you have already signed up for the portal, go to https://capreit.residentonline.ca/ , put in your email address and click Forgot your password? That will …

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How can I book an Elevator?

Go under Make an Amenity Booking, click book and select a Booking date and length. You receive a confirmation email and or SMS depending on …

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Why rent with us

Rent with us and you’ll not only find a team of dedicated professionals ready to ensure you love your new home, but an organization that stands behind our buildings, our employees and our residents.

Leasing made easy

We've simplified the entire process to keep it easy and hassle-free.

Find an apartment

Discover our communities close to schools, transit, retail, parks and everything in between.

Living at Canadian Apartment Properties REIT

This is the place to meet the residents and professional staff of CAPREIT. It’s also a great place to learn more about your building’s activities and exciting events in your neighbourhood.

Contact us

We welcome any comments and questions you might have. Feel free to contact us anytime by phone or email.