Canadian rental housing providers for affordable housing: ForAffordable.ca More info

Resident Portal

Resident Portal makes life easier

Submit maintenance service requests and communicate with staff regarding progress.

You’ll also receive building communications, like planned building maintenance or information regarding local community events. Book building amenities and make elevator reservations. And, of course, you can use Resident Portal to manage your monthly rent payments.

  • All
  • Leasing
  • Land Lease Communities
  • Masking & Social Distancing
  • Resident Portal
  • Tenant Insurance
All
  • All
  • Leasing
  • Land Lease Communities
  • Masking & Social Distancing
  • Resident Portal
  • Tenant Insurance
Optional

I would like to update my phone number, can I do that?

Yes, there is a section for Personal Information, you can update your email and or phone number. Click the View Profile button, you are asked …

Read More
Optional

I’m receiving communications in English, I’d prefer them in French, how can I change the preference?

Go to the setting button on the right side of the screen, click the language and select your preferred language.

Read More
Optional

I forgot my password, how can I change my password?

Go to https://capreit.residentonline.ca/ , put in your email address and click Forgot your password? That will send a link to your email address to reset …

Read More
Optional

How can I register on the Resident Portal?

Once you provide your email address, a link is sent to your email address to sign up for the portal. You are asked to verify …

Read More
Optional

What is the Resident Portal?

CAPREIT’s Resident Portal is your home base to submit service requests receive building communication and book amenities. The Resident Portal is a web-based tool that …

Read More
Optional

What are the current restrictions in my province?

Because changes vary so greatly between provinces and are consistently being updated, we recommend that you verify any regional restrictions on your provincial government websites: …

Read More
Optional

What are considered common areas?

Common areas include rental offices, lobbies, hallways, elevators, laundry rooms, locker storage rooms, meeting rooms, party rooms, and any other common use area or facilities.

Read More
Optional

How long must residents comply with these instructions?

We ask that residents comply with these instructions, as well as all municipal by-laws and provincial mandates until further notice.

Read More
Optional

Under what authority are these instructions being issued?

CAPREIT is making facial covering and social distancing recommendations based on the necessary municipal or provincial requirements.

Read More
Optional

Are there any restrictions to elevator access?

Please follow the signage in your elevator for capacity restrictions.  Depending on the size of the car, these will vary.  As in all common spaces, …

Read More
Optional

Are laundry facilities open?

Yes, laundry facilities will remain open for residents. We ask that residents take necessary precautions, as listed below, to avoid spread of the virus: Try …

Read More
Optional

How will maintenance requests be handled?

When a maintenance request has been issued and scheduled, staff will review a COVID questionnaire prior to entry. Maintenance staff will be equipped with the …

Read More
Optional

Do we need to notify CAPREIT of any exposure and/or positive test results?

If a resident has had a potential exposure and/or positive test result, it is required that they adhere to the self-isolating regulations of the province …

Read More
Optional

What is the procedure for deliveries?

If possible, please pick up deliveries in the lobby to reduce the number of visitors in the building. Ask for deliveries to be made directly …

Read More
Optional

Is there a virtual option for property showings?

Some properties do currently have a 360° Virtual Tour.  Please inquire with the rental office in that community for the options available.

Read More

Why rent with us

Rent with us and you’ll not only find a team of dedicated professionals ready to ensure you love your new home, but an organization that stands behind our buildings, our employees and our residents.

Leasing made easy

We've simplified the entire process to keep it easy and hassle-free.

Find an apartment

Discover our communities close to schools, transit, retail, parks and everything in between.

Living at Canadian Apartment Properties REIT

This is the place to meet the residents and professional staff of CAPREIT. It’s also a great place to learn more about your building’s activities and exciting events in your neighbourhood.

Contact us

We welcome any comments and questions you might have. Feel free to contact us anytime by phone or email.