Canadian rental housing providers for affordable housing: ForAffordable.ca More info

Resident Portal

Resident Portal makes life easier

Submit maintenance service requests and communicate with staff regarding progress.

You’ll also receive building communications, like planned building maintenance or information regarding local community events. Book building amenities and make elevator reservations. And, of course, you can use Resident Portal to manage your monthly rent payments.

  • All
  • Masking & Social Distancing
  • Resident Portal
  • Tenant Insurance
  • Leasing
  • Land Lease Communities
All
  • All
  • Masking & Social Distancing
  • Resident Portal
  • Tenant Insurance
  • Leasing
  • Land Lease Communities
Resident Portal

I do not want to receive SMS communication regarding my service requests, how can I stop them?

You can do that under Notification Preferences section, you will find three sections: Building Communications, Requests, 24 Hours’ Notice of Entry and you preference for ...
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Resident Portal

I would like to update my phone number, can I do that?

Yes, there is a section for Personal Information, you can update your email and or phone number. Click the View Profile button, you are asked ...
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Resident Portal

I’m receiving communications in English, I’d prefer them in French, how can I change the preference?

Go to the setting button on the right side of the screen, click the language and select your preferred language.
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Resident Portal

I forgot my password, how can I change my password?

Go to https://capreit.residentonline.ca/ , put in your email address and click Forgot your password? That will send a link to your email address to reset ...
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Resident Portal

How can I register on the Resident Portal?

Once you provide your email address, a link is sent to your email address to sign up for the portal. You are asked to verify ...
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Resident Portal

What is the Resident Portal?

CAPREIT’s Resident Portal is your home base to submit service requests receive building communication and book amenities. The Resident Portal is a web-based tool that ...
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Masking & Social Distancing

What are considered common areas?

Common areas include rental offices, lobbies, hallways, elevators, laundry rooms, locker storage rooms, meeting rooms, party rooms, and any other common use area or facilities.
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Masking & Social Distancing

Under what authority are these instructions being issued?

CAPREIT is making facial covering and social distancing recommendations based on the necessary municipal or provincial requirements.
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Masking & Social Distancing

How will maintenance requests be handled?

When a maintenance request has been issued and scheduled, staff will review a COVID questionnaire prior to entry. Maintenance staff will be equipped with the ...
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Masking & Social Distancing

What is the procedure for deliveries?

If possible, please pick up deliveries in the lobby to reduce the number of visitors in the building. Ask for deliveries to be made directly ...
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Masking & Social Distancing

Is there a virtual option for property showings?

Some properties do currently have a 360° Virtual Tour.  Please inquire with the rental office in that community for the options available.
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Land Lease Communities

Who do I contact in an emergency?

In an emergency you can contact your Community Manager. If the office is closed or the Community Manager cant be reached you can reach out ...
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Land Lease Communities

What is considered an emergency?

No water, low water pressure, water running from underneath the home, sewer backup.
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Land Lease Communities

Can I use a realtor to sell my home?

Yes you can hire the realtor of your choosing to sell your home. Some Community Managers can also assist you with the sale of your ...
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Land Lease Communities

Can I sell my home?

Yes, you can sell your home on site. Interested purchasers must apply with the landlord and be approved prior to purchasing.
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Why rent with us

Rent with us and you’ll not only find a team of dedicated professionals ready to ensure you love your new home, but an organization that stands behind our buildings, our employees and our residents.

Leasing made easy

We've simplified the entire process to keep it easy and hassle-free.

Find an apartment

Discover our communities close to schools, transit, retail, parks and everything in between.

Living at Canadian Apartment Properties REIT

This is the place to meet the residents and professional staff of CAPREIT. It’s also a great place to learn more about your building’s activities and exciting events in your neighbourhood.

Contact us

We welcome any comments and questions you might have. Feel free to contact us anytime by phone or email.