Resident Portal
Resident Portal
Resident Portal makes life easier
Submit maintenance service requests and communicate with staff regarding progress.
You’ll also receive building communications, like planned building maintenance or information regarding local community events. Book building amenities and make elevator reservations. And, of course, you can use Resident Portal to manage your monthly rent payments.
- All
- Leasing
- Land Lease Communities
- Masking & Social Distancing
- Resident Portal
- Tenant Insurance
- All
- Leasing
- Land Lease Communities
- Masking & Social Distancing
- Resident Portal
- Tenant Insurance
I would like to update my phone number, can I do that?
Yes, there is a section for Personal Information, you can update your email and or phone number. Click the View Profile button, you are asked …
I’m receiving communications in English, I’d prefer them in French, how can I change the preference?
Go to the setting button on the right side of the screen, click the language and select your preferred language.
I forgot my password, how can I change my password?
Go to https://capreit.residentonline.ca/ , put in your email address and click Forgot your password? That will send a link to your email address to reset …
How can I register on the Resident Portal?
Once you provide your email address, a link is sent to your email address to sign up for the portal. You are asked to verify …
What is the Resident Portal?
CAPREIT’s Resident Portal is your home base to submit service requests receive building communication and book amenities. The Resident Portal is a web-based tool that …
What are the current restrictions in my province?
Because changes vary so greatly between provinces and are consistently being updated, we recommend that you verify any regional restrictions on your provincial government websites: …
What are considered common areas?
Common areas include rental offices, lobbies, hallways, elevators, laundry rooms, locker storage rooms, meeting rooms, party rooms, and any other common use area or facilities.
How long must residents comply with these instructions?
We ask that residents comply with these instructions, as well as all municipal by-laws and provincial mandates until further notice.
Under what authority are these instructions being issued?
CAPREIT is making facial covering and social distancing recommendations based on the necessary municipal or provincial requirements.
Are there any restrictions to elevator access?
Please follow the signage in your elevator for capacity restrictions. Depending on the size of the car, these will vary. As in all common spaces, …
Are laundry facilities open?
Yes, laundry facilities will remain open for residents. We ask that residents take necessary precautions, as listed below, to avoid spread of the virus: Try …
How will maintenance requests be handled?
When a maintenance request has been issued and scheduled, staff will review a COVID questionnaire prior to entry. Maintenance staff will be equipped with the …
Do we need to notify CAPREIT of any exposure and/or positive test results?
If a resident has had a potential exposure and/or positive test result, it is required that they adhere to the self-isolating regulations of the province …
What is the procedure for deliveries?
If possible, please pick up deliveries in the lobby to reduce the number of visitors in the building. Ask for deliveries to be made directly …
Is there a virtual option for property showings?
Some properties do currently have a 360° Virtual Tour. Please inquire with the rental office in that community for the options available.
Why rent with us
Find an apartment
Living at Canadian Apartment Properties REIT
This is the place to meet the residents and professional staff of CAPREIT. It’s also a great place to learn more about your building’s activities and exciting events in your neighbourhood.
Contact us
We welcome any comments and questions you might have. Feel free to contact us anytime by phone or email.
- 11 Church Street, Toronto, ON M5E 1W1
- (416) 861-9404