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Resident Portal

Resident Portal makes life easier

Submit maintenance service requests and communicate with staff regarding progress.

You’ll also receive building communications, like planned building maintenance or information regarding local community events. Book building amenities and make elevator reservations. And, of course, you can use Resident Portal to manage your monthly rent payments.

  • All
  • Leasing
  • Land Lease Communities
  • Masking & Social Distancing
  • Resident Portal
  • Tenant Insurance
All
  • All
  • Leasing
  • Land Lease Communities
  • Masking & Social Distancing
  • Resident Portal
  • Tenant Insurance
Optional

Is there a virtual option for property showings?

Some properties do currently have a 360° Virtual Tour.  Please inquire with the rental office in that community for the options available.

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Masking & Social Distancing

Does wearing a facial covering replace social distancing?

No, wearing a facial covering does not replace social distancing. In all re-opened amenities and common areas, like elevators, hallways and laundry rooms, you must …

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Masking & Social Distancing

Are indoor and outdoor amenities open?

Throughout the pandemic, CAPREIT remains committed to taking proactive measures with the health and safety of our residents, staff and the communities we serve in …

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Masking & Social Distancing

Are there any exemptions to the facial covering requirements?

Yes, there are a few exemptions to facial coverings. Children under the age of two Individuals with an underlying medical condition Those who are unable …

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Masking & Social Distancing

Are there consequences if I choose not to wear a facial covering, as required?

Consequences for non-compliance with municipal by-laws are enforced by the municipality  within the jurisdiction you reside.

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Optional

Are facial coverings required in CAPREIT communities?

Facial masks that cover the nose and mouth completely are required within all common areas, and can be removed only when you have entered your …

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Land Lease Communities

Who do I contact in an emergency?

In an emergency you can contact your Community Manager. If the office is closed or the Community Manager cant be reached you can reach out …

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Land Lease Communities

What is considered an emergency?

No water, low water pressure, water running from underneath the home, sewer backup.

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Land Lease Communities

Can I use a realtor to sell my home?

Yes you can hire the realtor of your choosing to sell your home. Some Community Managers can also assist you with the sale of your …

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Land Lease Communities

Can I sell my home?

Yes, you can sell your home on site. Interested purchasers must apply with the landlord and be approved prior to purchasing.

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Land Lease Communities

Can I rent my home?

Land Lease communities have rules regarding subletting which would include renting your home. Some communities prohibit subletting. Always check with your Community Manager before renting …

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Land Lease Communities

Can I build a shed, deck, home renovations?

Construction at your lot requires community approval in advance and most projects also require municipal permits. Contact your Community Manager for a construction or alteration …

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Land Lease Communities

Who takes care of lot maintenance?

Residents are responsible for the care and maintenance of their lot, cutting the grass, landscaping, plowing the driveway, keeping the lot clean. Residents are also …

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Land Lease Communities

Do I need homeowner’s insurance?

Residents are required to have homeowners insurance and to provide a copy to the landlord annually, upon renewal.

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Land Lease Communities

Is realty tax included?

In Ontario, realty tax is part of your monthly fees. In other provinces, homeowners pay these fees directly to the municipality.

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Why rent with us

Rent with us and you’ll not only find a team of dedicated professionals ready to ensure you love your new home, but an organization that stands behind our buildings, our employees and our residents.

Leasing made easy

We've simplified the entire process to keep it easy and hassle-free.

Find an apartment

Discover our communities close to schools, transit, retail, parks and everything in between.

Living at Canadian Apartment Properties REIT

This is the place to meet the residents and professional staff of CAPREIT. It’s also a great place to learn more about your building’s activities and exciting events in your neighbourhood.

Contact us

We welcome any comments and questions you might have. Feel free to contact us anytime by phone or email.