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Frequently asked questions

Got questions? We have answers.

If you have a question, you should find the answer here.

We’ve included answers to the most frequently asked questions. If you don’t find an answer here, feel free to contact us and we’ll be more than happy to help you.

  • All
  • Leasing
  • Land Lease Communities
  • Masking & Social Distancing
  • Resident Portal
  • Tenant Insurance
All
  • All
  • Leasing
  • Land Lease Communities
  • Masking & Social Distancing
  • Resident Portal
  • Tenant Insurance
OptionalMasking & Social Distancing

Does wearing a facial covering replace social distancing?

No, wearing a facial covering does not replace social distancing. In all re-opened amenities and common areas, like elevators, hallways and laundry rooms, you must …

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OptionalMasking & Social Distancing

Are indoor and outdoor amenities open?

Throughout the pandemic, CAPREIT remains committed to taking proactive measures with the health and safety of our residents, staff and the communities we serve in …

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OptionalMasking & Social Distancing

Are there consequences if I choose not to wear a facial covering, as required?

Consequences for non-compliance with municipal by-laws are enforced by the municipality  within the jurisdiction you reside.

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OptionalMasking & Social Distancing

Are facial coverings required in CAPREIT communities?

It is recommended that all persons wear a mask or face covering in all common areas. For the consideration of other residents, we ask that …

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OptionalLand Lease Communities

Who do I contact in an emergency?

In an emergency you can contact your Community Manager. If the office is closed or the Community Manager cant be reached you can reach out …

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OptionalLand Lease Communities

What is considered an emergency?

No water, low water pressure, water running from underneath the home, sewer backup.

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OptionalLand Lease Communities

Can I use a realtor to sell my home?

Yes you can hire the realtor of your choosing to sell your home. Some Community Managers can also assist you with the sale of your …

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OptionalLand Lease Communities

Can I sell my home?

Yes, you can sell your home on site. Interested purchasers must apply with the landlord and be approved prior to purchasing.

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OptionalLand Lease Communities

Can I rent my home?

Land Lease communities have rules regarding subletting which would include renting your home. Some communities prohibit subletting. Always check with your Community Manager before renting …

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OptionalLand Lease Communities

Can I build a shed, deck, home renovations?

Construction at your lot requires community approval in advance and most projects also require municipal permits. Contact your Community Manager for a construction or alteration …

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OptionalLand Lease Communities

Who takes care of lot maintenance?

Residents are responsible for the care and maintenance of their lot, cutting the grass, landscaping, plowing the driveway, keeping the lot clean. Residents are also …

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OptionalLand Lease Communities

Do I need homeowner’s insurance?

Residents are required to have homeowners insurance and to provide a copy to the landlord annually, upon renewal.

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OptionalLand Lease Communities

Is realty tax included?

In Ontario, realty tax is part of your monthly fees. In other provinces, homeowners pay these fees directly to the municipality.

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OptionalLand Lease Communities

Can I have pets?

Most communities are pet friendly but will have some rules regarding the size, type and amount of pets. You will be provided with community specific …

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OptionalLand Lease Communities

Garbage Removal

Garbage will be collected on a schedule which can be provided to you by the management office. Some communities may have a common drop off …

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Living at Canadian Apartment Properties REIT

This is the place to meet the residents and professional staff of CAPREIT. It’s also a great place to learn more about your building’s activities and exciting events in your neighbourhood.

Why rent with us

Rent with us and you’ll not only find a team of dedicated professionals ready to ensure you love your new home, but an organization that stands behind our buildings, our employees and our residents.

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