Frequently Asked Questions
Frequently asked questions
Got questions? We have answers.
If you have a question, you should find the answer here.
We’ve included answers to the most frequently asked questions. If you don’t find an answer here, feel free to contact us and we’ll be more than happy to help you.
- All
- Land Lease Communities
- Masking & Social Distancing
- Resident Portal
- Tenant Insurance
- Leasing
- All
- Land Lease Communities
- Masking & Social Distancing
- Resident Portal
- Tenant Insurance
- Leasing
Resident Portal
I do not want to receive SMS communication regarding my service requests, how can I stop them?
You can do that under Notification Preferences section, you will find three sections: Building Communications, Requests, 24 Hours’ Notice of Entry and you preference for
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Resident Portal
I would like to update my phone number, can I do that?
Yes, there is a section for Personal Information, you can update your email and or phone number. Click the View Profile button, you are asked
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Resident Portal
I’m receiving communications in English, I’d prefer them in French, how can I change the preference?
Go to the setting button on the right side of the screen, click the language and select your preferred language.
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Resident Portal
I forgot my password, how can I change my password?
Go to https://capreit.residentonline.ca/ , put in your email address and click Forgot your password? That will send a link to your email address to reset
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Resident Portal
How can I register on the Resident Portal?
Once you provide your email address, a link is sent to your email address to sign up for the portal. You are asked to verify
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Resident Portal
What is the Resident Portal?
CAPREIT’s Resident Portal is your home base to submit service requests receive building communication and book amenities. The Resident Portal is a web-based tool that
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Land Lease Communities
Who do I contact in an emergency?
In an emergency you can contact your Community Manager. If the office is closed or the Community Manager cant be reached you can reach out
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Land Lease Communities
What is considered an emergency?
No water, low water pressure, water running from underneath the home, sewer backup.
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Land Lease Communities
Can I use a realtor to sell my home?
Yes you can hire the realtor of your choosing to sell your home. Some Community Managers can also assist you with the sale of your
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Land Lease Communities
Can I sell my home?
Yes, you can sell your home on site. Interested purchasers must apply with the landlord and be approved prior to purchasing.
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Living at Canadian Apartment Properties REIT
This is the place to meet the residents and professional staff of CAPREIT. It’s also a great place to learn more about your building’s activities and exciting events in your neighbourhood.
Why rent with us
Rent with us and you’ll not only find a team of dedicated professionals ready to ensure you love your new home, but an organization that stands behind our buildings, our employees and our residents.
Find an apartment
Discover our communities close to schools, transit, retail, parks and everything in between.
Contact us
We welcome any comments and questions you might have. Feel free to contact us anytime by phone or email.
- 11 Church Street, Toronto, ON M5E 1W1
- (416) 861-9404