Canadian rental housing providers for affordable housing: ForAffordable.ca More info

Frequently asked questions

Got questions? We have answers.

If you have a question, you should find the answer here.

We’ve included answers to the most frequently asked questions. If you don’t find an answer here, feel free to contact us and we’ll be more than happy to help you.

  • All
  • Leasing
  • Land Lease Communities
  • Masking & Social Distancing
  • Resident Portal
  • Tenant Insurance
All
  • All
  • Leasing
  • Land Lease Communities
  • Masking & Social Distancing
  • Resident Portal
  • Tenant Insurance
OptionalResident Portal

I would like to update my phone number, can I do that?

Yes, there is a section for Personal Information, you can update your email and or phone number. Click the View Profile button, you are asked …

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OptionalResident Portal

I’m receiving communications in English, I’d prefer them in French, how can I change the preference?

Go to the setting button on the right side of the screen, click the language and select your preferred language.

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OptionalResident Portal

I forgot my password, how can I change my password?

Go to https://capreit.residentonline.ca/ , put in your email address and click Forgot your password? That will send a link to your email address to reset …

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OptionalResident Portal

How can I register on the Resident Portal?

Once you provide your email address, a link is sent to your email address to sign up for the portal. You are asked to verify …

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OptionalResident Portal

What is the Resident Portal?

CAPREIT’s Resident Portal is your home base to submit service requests receive building communication and book amenities. The Resident Portal is a web-based tool that …

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OptionalMasking & Social Distancing

What are the current restrictions in my province?

Because changes vary so greatly between provinces and are consistently being updated, we recommend that you verify any regional restrictions on your provincial government websites: …

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OptionalMasking & Social Distancing

What are considered common areas?

Common areas include rental offices, lobbies, hallways, elevators, laundry rooms, locker storage rooms, meeting rooms, party rooms, and any other common use area or facilities.

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OptionalMasking & Social Distancing

How long must residents comply with these instructions?

We ask that residents comply with these instructions, as well as all municipal by-laws and provincial mandates until further notice.

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OptionalMasking & Social Distancing

Under what authority are these instructions being issued?

CAPREIT is making facial covering and social distancing recommendations based on the necessary municipal or provincial requirements.

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OptionalMasking & Social Distancing

Are there any restrictions to elevator access?

Please follow the signage in your elevator for capacity restrictions.  Depending on the size of the car, these will vary.  As in all common spaces, …

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OptionalMasking & Social Distancing

Are laundry facilities open?

Yes, laundry facilities will remain open for residents. We ask that residents take necessary precautions, as listed below, to avoid spread of the virus: Try …

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OptionalMasking & Social Distancing

How will maintenance requests be handled?

When a maintenance request has been issued and scheduled, staff will review a COVID questionnaire prior to entry. Maintenance staff will be equipped with the …

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OptionalMasking & Social Distancing

Do we need to notify CAPREIT of any exposure and/or positive test results?

If a resident has had a potential exposure and/or positive test result, it is required that they adhere to the self-isolating regulations of the province …

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OptionalMasking & Social Distancing

What is the procedure for deliveries?

If possible, please pick up deliveries in the lobby to reduce the number of visitors in the building. Ask for deliveries to be made directly …

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OptionalMasking & Social Distancing

Is there a virtual option for property showings?

Some properties do currently have a 360° Virtual Tour.  Please inquire with the rental office in that community for the options available.

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Living at Canadian Apartment Properties REIT

This is the place to meet the residents and professional staff of CAPREIT. It’s also a great place to learn more about your building’s activities and exciting events in your neighbourhood.

Why rent with us

Rent with us and you’ll not only find a team of dedicated professionals ready to ensure you love your new home, but an organization that stands behind our buildings, our employees and our residents.

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