Frequently Asked Questions
How to pay rent?
We offer our residents various ways to pay their rent, including:
Pre-Authorized Payment (PAP): PAP is a convenient way to pay rent. Instead of sending or dropping off your rent payment at your rental office or trying to remember to pay your rent each month, we will automatically withdraw your rent from your bank account on the first day of each month.
- How do you sign up:
- Fill out the Pre-Authorized Debit Form. If you are new resident it will be provided to you.
- As a resident, you can even sign up directly via the Resident Portal by visiting, https://capreit.residentonline.ca/
- See our helpful how-to video: How To Sign up for Pre Authorized Rent Payments. https://youtu.be/etSwjrPrLvI
- Search for us via your online banking platform and set up CAPREIT as the payee
- You will be provided an account/reference number which must be used to make online payments. This ensures the payments are allocated to your account
- If you don’t know your account #, you can email or call us for this information
Debit/Credit Card Payments via Rentmoola:
As a resident you can go to https://rentmoola.com/capreit and use your account number to register. You will be provided with your account number or you can call or email us to ask for this information. In order to pay with your debit card please ensure it is Visa/Mastercard debit enabled.
Interac Debit Payments– just drop by your rental office during their office hours and use your debit card to make your payment
Protect Yourself From Scams & Fraud
Protect Yourself From Scams & Fraud
Rental scams are a reality and there are individuals who will say and do anything they can to get money from unsuspecting renters.
Why tenant insurance is so important?
While we can’t always predict when a disaster will strike or what unfortunate event will occur, tenant insurance policy will give you peace-of-mind. If you …
What else can I do to minimize stress later?
Take an inventory of all the things you own early on (maybe while you pack or unpack), so you have an idea of what you …
What should I look for when considering tenant insurance?
There is no standard Tenant’s insurance policy, so it’s recommended to see what’s available on the market before you buy. Typically, Tenant insurance should include two basic kinds of coverage; Liability coverage and Contents coverage. …
Where can I get tenant insurance?
CAPREIT residents can take advantage of preferred group rates offered through www.westlandexpress.ca or select an alternative provider. Westlandexpress.ca has the information needed for insurance purposes about our various properties …
How much does tenant insurance cost?
Tenant Insurance is much more affordable than you think, especially when you consider what it would cost to replace everything you own after an incident. …
Do I need tenant insurance?
Tenant insurance is very important to have. It provides and can help you to recover in case of an unfortunate event. Tenant insurance may cover the following: – the replacement of the tenant’s contents, – …
What is tenant insurance?
If you rent an apartment or house, tenant’s insurance is available to help you replace your belongings after a loss due to theft, fire, water …
Resident Portal – How-To Videos
Visit our library of informative and easy-to-follow Resident Portal How-To videos – covering a range of topics from how to book an amenity to how to set-up Pre Authorized Rent Payments.
Where can I see a list of service requests submitted by me and their status?
You can see a list of all the open requests under Open Request(s) tab on the landing page, as you click View details for each …