CAP CARES
CAP CARES: Prioritizing Customer Service
What?
As part of CAPREIT’s ongoing effort to improve our buildings and the satisfaction of our residents, we are pleased to announce our customer satisfaction program, CAP CARES.
Where?
CAPREIT is offering this exciting program to all our residents (manufactured home communities exempt) across Canada who chose a CAPREIT building as their home.
How?
If you have any outstanding work order regarding issues in your suite and around the property we ask that you please call our toll-free hotline at: 1-855-227-6478 to register your concern. Within 2 business days we will follow up with you to evaluate your issue and develop a plan of action. We ask that you please share your email and/or phone number with us when you place your request so that within 2 weeks of your first call we are able to follow-up to ensure everything is being addressed to your satisfaction.
Going Forward
Please continue to place emergency calls, work orders and requests through your normal channels such as the Resident Portal or site management office. But, should you feel a need to escalate your concerns, please call our CAP CARES number at:
1-855-227-6478
News
Op-ed: New housing minister cannot crack the code alone
Op-ed published in The Hill Times. Expanded immigration can work hand-in-hand with the construction industry’s goals to open the way to uild the 3.5 million additional homes we need above the current pace of construction.
Op-ed: Canada’s Housing Crisis
Op-ed originally published in BC Landlord’s THE KEY Summer 2023. Canada doesn’t have enough housing. That’s a fact that people from all walks of life, …
Op-ed: As Canadian housing crisis rages on, is ‘financialization’ really to blame?
Addressing Canada’s housing crisis requires all-hands-on-deck. Step 1: stop chasing away the capital we’ll need to build 5.8 million new homes. Read my op-ed published …
BNN Bloomberg Interview with Mark Kenney – The Housing Crisis in Canada
From rents to immigration, CAPREIT President & Chief Executive Officer, Mark Kenney, discusses the critical issues surrounding affordability and the lack of housing crisis in …
EV Charging is here
Driving Sustainable Change in Our Communities We are excited to announce CAPREIT’s latest sustainability initiative in celebration of Earth Day! As part of our commitment …
Mark Kenney on ‘Working Capital: The Real Estate Podcast’ on Canadian REIT Market and Affordable Housing
Great conversation on the Canadian REIT Market and Affordable Housing with Mark Kenney and Jesse Fragale on the ‘Working Capital: The Real Estate Podcast’ You …